Contact/Support

At Belluga, we single-handedly oversee every single step of the process—from the initial design sketch to checking the final stitch on your garment before it goes into a Blue Dart shipping bag.

Because we operate as a highly focused, independent studio, we don't route you through generic call centers or automated AI bots. When you reach out to us, you are speaking directly to the brand.

How to Reach Us

For order inquiries, size questions, or assistance with a batch drop, the best way to get in touch is via email:

  • Email: support@belluga.com 

  • Response Time: We aim to respond to all inquiries within 24 to 48 hours, Monday through Sunday.

📌 Are you emailing about an existing order? To help us assist you as quickly as possible, please include your Order Number (e.g., #BEL1024) in the subject line of your email.

Before You Get in Touch...

Since our made-to-order workflow is different from traditional brands, your question might be answered instantly right here:

  • "Where is my order?" Because our garments are manufactured in deliberate batches, production takes 15 to 25 days before dispatch. Once Blue Dart picks up your finished piece, you will automatically receive an email with a step-by-step tracking link.

  • "Can I change my size or cancel my order?" You have a strict 24-hour window from the moment of checkout to cancel your order or request a size change. Once that window closes, your piece is locked into our production batch and cannot be altered.

  • "My item arrived damaged, what do I do?" Please email us within 5 days of delivery with your order number and clear photos of the defect. We will issue a prepaid return label and fast-track a replacement piece for you.

  • Hours of Operation: 10:00 AM – 10:00 PM (IST), Monday to Sunday.